Lead Designer Offering Circa. £35,000 - £40,000 basic salary plus benefits Location: Harrogate Our client is an established UK furniture manufacturer, offering bespoke solutions, supporting the Hospitality, Property development and Private sector. Due to continued growth, our client is currently recruiting a Lead Designer to join their team based in Harrogate, North Yorkshire. Reporting to the Design Director, the successful candidate will work as an integral part of the design team. As Lead Designer, you will be hands-on in designing and delivering a variety of furniture designs, varying in size and complexity, including hotel case goods, reception counters, bars, kitchens and bedroom furniture. Lead Designer - Role

• Design and develop schemes from initial concept through to production / manufacture and onsite installation.
• Using SolidWorks to create 3D production / manufacturing drawings.
• Support and liaise with our client’s production and manufacturing team to ensure designs can be manufactured to required specification.
• Attend site meetings alongside the sales & project management team.

Lead Designer - Experience & Skills Required

• Strong furniture design skills and experience.
• Experience using SolidWorks and have the ability to communicate design concepts using 2D sketches.
• Be able to produce production drawings, BOM, schedules and manufacturing information for client approval and production.
• Be well organised and committed, able to work to deadlines and manage a number of projects simultaneously in a fast-paced environment
• Good organisational skills with the ability to multitask / prioritise workload with colleagues.
• Ability to use Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Full UK driving licence.

The Lead Designer position is offering Circa. £35,000 - £40,000 basic salary plus benefits, including free parking. This position is full-time, permanent, working Monday – Friday 9am – 5pm onsite in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Lead Designer. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Head of Franchise (UK Remote) Offering £55,000 - £60,000 Basic Salary plus OTE £70,000 uncapped, Vehicle and Benefits. Our client is a market leading manufacturer with a dedicated UK franchise network. They are now recruiting a Head of Franchise, who will be responsible for coaching, leading and supporting the Business Development Managers alongside the Domestic Franchised Network to ensure it’s increase in sales and profit growth. Head of Franchise – Key Responsibilities • Build out and roadmap key strategic milestones to grow sales and profitability. • Coach and support BDMs to ensure best practice methods are being used, measured and reviewed on a regular basis. • Create a climate of accountability and empowerment within DFN to ensure exceptional and consistent customer experience. • Fully understand the customer’s key business drivers and emerging needs to ensure customer-centric solutions are created and executed in line with business plans. • Develop sales and marketing strategies that can be employed against competitors to win business and be aware of competitor sales strategies. • Ensure high standards of sales excellence by conducting regular in-field operational accompaniments to ensure standards are being met, and processes are adhered to. • Assist BDMs with monitoring franchisee progress and agree action plans and training needs. • Assist the DFN re-sales and recruitment by completing lead vetting and qualification calls, attending discovery days and interviews where required. • Speak at conferences and events about the company’s products and services to continue to increase awareness within the market. Head of Franchise – Requirements • Experienced managing Franchise network performance, growth and strategy • Be an experienced people manager and leader, able to provide clear direction and focus. • Experienced working to British Franchise Association guidelines. The Head of Franchise position is offering £55,000 - £60,000 basic salary plus OTE £70,000 uncapped, vehicle and benefits. This position is a full-time, permanent role, working remotely with flexibility to attend our client’s head office in Leeds once per month.

2nd Line Technical Support Engineer Harrogate Office Based Offering £24,000 - £28,000 Basic Salary plus Benefits Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector. Due to continued growth, they are now seeking to recruit a 2nd Line Technical Support Engineer to enhance its technical operations commitment to B2B and B2C end-users. This is a full-time, permanent position based onsite in Harrogate. As an experienced 2nd Line Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels, suggesting improvements and coaching staff for high productivity and contributing to problem resolution by giving hands-on support to end users. The successful candidate with have the ability to work individually and as part of a team, being a point of escalation for more complex issues, responding to information requests from customers, reacting to alerts from the Network Monitoring Systems and providing remote assistance to their on-site engineers. 2nd Line Technical Support Engineer – Key Responsibilities • Deliver a high level of technical support to all of our client’s customers and remotely assist infrastructure and DTV engineers on site • Handling 2nd Line technical support cases/tickets from our client’s customers • Ensure that the Company’s SLAs are met in relation to service delivery and call handling • Report to management on any issues that are impacting negatively on the business 2nd Line Technical Support Engineer - Requirements An excellent understanding of the systems, being able to prioritise a heavy workload and to proactively identify and resolve potential issues. Utilising good organisation and time management skills with a working knowledge and understanding of: - • Wi-Fi standards and general wireless principles • SNMP protocol; • VPN and tunnelling technologies; and • Security protocols and firewalls • Service desk/technical support experience • Experience supporting or testing LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and/or DHCP servers As an experienced 2nd Line Technical Support Engineer, the successful candidate will likely have a network certificate in CCNA, CCNP, CWNA or Ubiquiti/Mikrotik certification. The 2nd Line Technical Support Engineer position offers £24,000 - £28,000 basic salary plus great benefits. This is a full-time, permanent position based onsite in Harrogate. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position of 2nd Line Technical Support Engineer. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Lead Infrastructure Engineer (Remote) Offering £50,000 - £60,000 Basic Salary plus Great Benefits Our client is an established and growing IT services business currently recruiting a Lead Infrastructure Engineer to lead and manage their data centre environments and internal IT services and systems. The Lead Infrastructure Engineer will be responsible for ensuring all customer and internal server environments are secure, appropriately licenced, operational, and highly available through continuous proactive monitoring, customer support, and scheduled maintenance preparation. Lead Infrastructure Engineer - Summary & Purpose of Role • Build, upgrade, configure, provision and install servers from scratch spanning several different platforms and configurations, including hypervisor layer. • Performs monitoring, troubleshooting and repair of all aspects of servers, operating systems and hardware. • Responds to customer impacting events. • Upgrade and downgrade servers as per operational requirements. • Ensures security and recoverability of all environments. • Monitors all environments and reports/resolves issues as appropriate. • Performs routine maintenance activities on customer server environments. • Perform security and vulnerability duties as required. • Assist in the planning of server environments and consolidation of data centres. • Manage and maintain all company licensing. • Manage O365 and Azure AD Tenants. Lead Infrastructure Engineer – Qualifications & Specifics • Experience gained in a similar role with technical skills including; Server Management and Configuration, O365 Administration, Azure Active Directory and Data Centre Infrastructure. • The ability to show familiarity with building, repairing or upgrading hardware components/ managing virtualised environments (VMWare based) required. • Any IT qualifications such as MCP, MCSA, MCSE or CCNA would be desirable. • Good knowledge and understanding of both IIS and Apache web technologies. • Ability to perform configuration and troubleshooting of SSH, VPN, and Microsoft Remote Desktop Services, including MFA. • Ability to follow defined operational standards (Change Management and ISO), understand data centre critical infrastructure, and understand server operating systems. • Demonstrated ability to prioritize work in a fast paced, high pressure environment required whilst consistently providing customer focused support. • Proficient with productivity software including, but not limited to, Microsoft Office and Open Office as well as email client software including the creation of rules and folder organization. • Industry recognized certifications including VMWare, CompTIA, Microsoft, Cisco, CentOS preferred. Lead Infrastructure Engineer position is offering £50,000 - £60,000 Basic Salary plus Great Benefits including 25 Days Holiday + Stat and Private Healthcare for the successful candidate. This is a full-time, permanent, remote position with occasional need to attend our client’s office / data centre.

Technical Support Engineer Offering £25,000 - £28,500 Basic Salary Plus Great Benefits   Our client is a well-established charity, respected in the Harrogate and district area. They are currently recruiting a Technical Support Engineer to join their small, dedicated team.  The successful candidate will provide technical support to the charity and its community, reporting to the IT Network Manager.   Technical Support Engineer – Key Responsibilities

• Implement procedures and provide technical support in line with the charities IT Support service requirements.
• Manage and document appropriate records of hardware, software and support requests and the action taken.
• Deputise for the IT Network Manager to cover for any absence.
• First point of contact alongside the IT Network Manager in for significant IT failure Issues.
• Perform PC/Server/infrastructure hardware and software repairs, upgrades, and provisioning with IT Network Manager. Install applications and trouble-shoot problems for server/network related issues.
• Assist in supporting the VOIP systems, wireless, (Unifi) Printing (follow me) email (Microsoft Office 365) and virtualised network infrastructure (VMWare).
• Assist in the administration of Office 365.
• Attend Relevant courses and actively seek to broaden Knowledge and skills relevant to responsibilities.

  Technical Support Engineer – Skills and Experience

• Anti-Virus, Spam, Firewall
• Desktop hardware troubleshooting & maintenance
• Microsoft Office Suite
• Presentation equipment
• Server 2012/2016 Operating Systems
• Supporting Printers & Photocopiers
• Windows 10 Operating Systems
• Windows Troubleshooting
• Wired and Wireless Infrastructure
• Office 365
• Network Infrastructure Troubleshooting

  The Technical Support Engineer position is offering £25,000-£28,500 basic salary plus great benefits for the successful candidate. This is a full time, permanent, Harrogate site-based position.   All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Technical Support Engineer.     This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Assistant Accountant (Hybrid) Competitive Basic Salary plus Great Benefits! Our client is an established Accountancy Firm based in Harrogate, North Yorkshire. Due to continued growth, they are currently recruiting a Assistant Accountant to join their technical team. This position offers great training and development opportunities for the successful candidate. This is a very varied and interesting role in a friendly established firm of Chartered Accountants. Our client supports a broad range of UK services and industries, providing great development and exposed to a wide variety of accounting areas. The Assistant Accountant will be responsible for providing clients with an all-round accounting and tax service, including audits, tax computations and tax returns, VAT returns, CIS returns, etc. Assistant Accountant - Objective This is a position requiring a motivated individual, capable of working without direct supervision and handling the pressure of working to deadlines. General duties will include all aspects of providing the Firm’s clients with a comprehensive accountancy service and liaising with the Partners and work colleagues. Responsibilities include: • Preparing accounts and tax computations for SMEs. • Planning and controlling assignments. • Preparing clients’ records and VAT returns. Assistant Accountant - Skills & Experience Required • Technically focused and highly organised professional, with a proven track record gained within practice. • Qualified AAT or qualified by experience. • Experience using Xero and QuickBooks is desirable. • Have strong verbal and written communication skills. • Able to multitask and prioritise workload whilst demonstrating excellent time management skills to ensure deadlines are met. • Be quality focused with excellent attention to detail. The Assistant Accountant position is offering a competitive basic salary based on skills and experience, with excellent benefits including 25 days holiday + statutory and private medical insurance. Further training and development opportunities on offer for the successful candidate. This is a full-time, permanent, hybrid position working 1 day per week at our client’s office in Harrogate.

Sales Manager Offering £32,000 Basic Salary plus Commission OTE £50,000+ to successful candidate. Our client is a global supplier of products, services and solutions to the retail industry. They have enjoyed significant growth and are currently recruiting a Sales Manager to manage, support and develop a small telesales team. The successful candidate will lead from the front, drive and motivate an internal sales team of experienced telesales account managers. Whilst managing the sales team, the Sales Manager will also be hands-on, directly managing and developing an account base of new and existing customers. The Sales Manager will need to be a sales professional that can take ownership of our client’s fast-growing business. They will need to be focused on developing the outbound sales team through: • Coaching and mentoring telesales professionals. • Understanding how best to motivate and support team. • Able to communicate targets and objectives clearly. • Identify areas of improvement whilst providing support and encouragement. • Educating team on effective sales techniques, such as, objection handling. Sales Manager – Skills & Experience • Experienced working in an outbound sales environment. • Ability to learn about products and describe/explain them to client prospects. • Proven leadership skills, coaching, training and monitoring sales performance. • Driven and focused to motivate telesales professionals to achieve team targets. • Customer focused with great communication skills at all levels. The Sales Manager position is offering £32,000 Basic Salary plus Commission OTE £50,000+ and additional benefits for the successful candidate. This is a full-time, permanent position working Monday – Friday 8am – 5pm from our client’s office in Leeds. Our client has a clear vision for the business, having gained significant business growth in recent years. As a result, this is a fantastic opportunity to play a key role in the business and develop a long-term career. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Sales Manager.

Senior Systems Technician Offering £45,000 - £55,000 Basic Salary Plus Benefits   Our client is an established e-commerce, sales and distribution company representing a wide range of major UK and International brands. Based in Central Leeds and due to their continued growth, they are currently recruiting a Senior Systems Technician to join their business. The successful candidate will support and maintain in house IT systems.   Senior Systems Technician - Key Responsibilities

• Support, maintain and develop the in-house IT systems infrastructure.
• Liaise with third parties engaged in hosting in house systems.
• Document IT systems and processes.
• Maintain all systems in alignment with company PCI, and DPA standards.
• Ensure change management processes are followed for system/software changes.
• Provide advice and to support to other IT members.
• Provide advice and support to other business areas and staff.
• Assist the IT Manager with the ISO2700 based ISMS.
• Deputise for the IT Manager.
• Positively the company’s policies and standards.

  Senior Systems Technician - Skills & Experience

• Excellent knowledge of Microsoft server and desktop systems, VMWare, VSphere, Cisco, firewalls and switches, TCP/IP, switching, routing, SMTP, proxy servers, DHCP and DNS, IT hardware, VOIP telephone systems, IT security issues.
• Ability to analyse business issues and provide technical solutions.
• Excellent time management skills with attention to detail.
• Good organisational skills with the ability to manage a broad workload.
• Excellent written communication.
• Able to use own initiative to drive improvements.
• High level of professional conduct and discretion.
• Ability to use own initiative to drive improvements.
• Willingness to work outside of regular hours when required.
• Strong IT experience of working in systems support/development role with IT.
• IT related academic qualification or professional qualification, e.g., VCP,CCSA,MCSA.
• Able to work under pressure and meet deadlines.
• Excellent Problem solving, analytical skills, and attention to detail.
• Desirable knowledge of VMWare, VSAN, Cloud Hosting ( AWS/ Azure etc.) Avaya IP office telephone system, knowledge of ITIL and IS027001.

  The Senior Systems Technician position is offering £45,000 -£55,000 basic salary plus great benefits for the successful candidate. This is a full time, permanent, Central Leeds site-based position with the potential to work hybrid on occasion.   All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Senior Systems Technician.

Systems Administrator Offering £28,000 – 34,000 Basic Salary Plus Great Benefits. Our client is an established e-commerce, sales and distribution company representing a wide range of major UK and International brands. Based in Central Leeds and due to their continued growth, they are currently recruiting a Systems Administrator to join their business. The successful candidate will support and maintain in house IT systems. Systems Administrator – Key Responsibilities • Support and maintain in house IT systems and the users of these systems. • Document and maintain IT systems and processes. • Maintain all systems in alignment with company policy ISO2700, PCI, and DPA standards. • Ensure change management processes are followed for system/software changes. • Provide advice and to support to other IT members. • Provide advice and support to other business areas and staff. • Provide technical support for HMS infrastructure and users. • Positively the company’s policies and standards. Systems Administrator – Skills & Experience • Excellent Knowledge of Microsoft server and desktop systems • Knowledge on Anti-Virus and backup systems. • SSL Certificates. • Patch Management • Knowledge of VOIP telephone systems. • IT Security • Provide Technical support and problem solving. • Excellent written communication • Excellent time management skills with attention to detail. • Able to work under pressure and meet deadlines. • Excellent analytical skills. • Ale to confidently liaise with people on all levels. • Experience in a systems support/ development role in IT. • Driving licence and access to own vehicle. The Systems Administrator position is offering £28,000 -£34,000 basic salary plus great benefits for the successful candidate. This is a full time, permanent, Central Leeds site-based position with the potential to work hybrid on occasion. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Systems Administrator.

Regional Health, Safety & Environmental Advisor Offering circa. £45,000 Basic Salary plus Car Allowance for the successful candidate. Location: Durham Our client is an established UK Haulage Specialist, currently recruiting a Regional Health, Safety & Environmental Advisor to provide a HSE advisory support service across all UK operations. Regional Health, Safety & Environmental Advisor – Key Responsibilities: Promote health and safety in the workplace. Identify and help develop site / depot safety objectives and the measurement of these objectives. Carry out safety audits and inspections. Ensure statutory and legal registers are kept up to date. Help ensure all personnel carry out work activities in line with site / depot requirements (e.g. site rules, requirements, expectations and encourage proactive hazard, near miss observation reporting) Collating HSE safety data, identifying trends and reporting accordingly. Supervise and review the implementation of the HSE policies in line with ISO Standards And accreditation. Identify HSE training and development needs. Carry out new starter HSE inductions. Liaise with Managers, customers, clients and any relevant bodies with regards to HSE related matters. Support the investigation of accidents and incidents. Compile and distribute accident alerts and shared learning. Develop and deliver training sessions/toolbox talks on HSE related topics. Be seen as the subject matter expert on all HSE related topics. Regional Health, Safety & Environmental Advisor – Skills, Knowledge & Training Strong Health & Safety exposure, ideally within transport, heavy industrial, manufacturing or construction industry. NEBOSH General Certificate (or equivalent). Experience in developing, implementing and monitoring proactive health and safety solutions and behavioural safety techniques. Demonstrating relevant operational awareness and experience with the ability to deliver professional presentations and communicate on all levels. Knowledge of environmental and/or quality management would be beneficial. Self-starter, able to operate with minimum supervision. The Regional Health, Safety & Environmental Advisor position is offering circa. £45,000 Basic Salary plus Car Allowance for the successful candidate. This is a full-time, permanent position, based at our clients site in Durham with regular travel throughout the UK to attend depots and customer sites.

1st Line Support Analyst (Remote) Offering £21,000 - £25,000 Basic Salary plus Excellent Benefits Our client is an established software provider based in West Yorkshire. They are currently recruiting a 1st Line Support Analyst to join their Application Support team. The primary purpose of the role is to manage incoming incident and service requests from customers through the customer service support portal, email and telephone to ensure all contractual SLA’s are met to a high level of customer satisfaction. 1st Line Support Analyst – Key Responsibilities • Offer an excellent level of customer service at all times. • Understand and problem solve technical customer application issues. • Escalate cases when required to 2nd & 3rd Line teams, sharing detailed troubleshooting and replication steps to provide a full picture, to allow for speedy resolution. • Ensuring customer is kept informed throughout the process. • Modify standardised SQL scripts raised through the change management process to resolve issues and configure products. • Sharing knowledge and providing help and guidance to other teams within the business. 1st Line Support Analyst – Candidate • Be technically minded, have an interest / passion for IT and technology. • Any technical support experience and/or qualifications highly desirable. • Strong communication skills, both written and verbal. • Excellent customer services skills, able to listen and empathise with customer. • Knowledge and experience of using Microsoft Office suite. • Logical, analytical, detailed with an ability to problem solve effectively. 1st Line Support Analyst is offering £21,000 - £25,000 basic salary plus excellent benefits with great opportunities for development and progression available to the successful candidate. The position is homebased working remotely, Monday to Friday 9am – 5.30pm, with the occasional (every 3 - 6 months) requirement to attend office in the West Yorkshire area. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe, please assume your application has been unsuccessful for the position 1st Line Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.

Software Project Manager – Bespoke Software Solutions Offer £55,000 - £65,000 plus Car Allowance & Benefits (Hybrid) Our client is an established financial software company, offering bespoke software solutions to blue-chip clients spanning all areas of the highly regulated financial services sector. Currently recruiting a Software Project Manager to lead bespoke software projects, managing everything from delivery to resource/budgets (from £80K to £2M) as well as the transition into service delivery. As a Software Project Manager, you will matrix manage a team of product consultants, business analysts, developers and test analysts and manage the full project lifecycle, actively participating and influencing the scope, definition and design throughout the product journey. Software Project Manager – Key Responsibilities • Ensuring effective management and delivery of multiple projects to meet time, cost and quality • Build and maintain effective stakeholder relationships across all levels within the organisation • Management of client relationships; responsible for ensuring that each customer project has an agreed schedule of delivery that meets the customer requirements, compliance and regulatory controls and is adequately resourced; Act as the customer contact during the planning and delivery of each project, responding quickly and effectively to clarifications, change requests and updates • Budget and commercial responsibility, including agreeing RFCs with the client • Resources management; identify skill requirement, working closely with the senior development team to build the development teams • Project initiation and planning across project lifecycle to include project closure and documentation of ‘lessons learnt’. • Management and effective communication of the RAID associated with each project and work with the management team to mitigate them • Internal projects change management experience • Production of regular status reports for clients and internal stakeholders • Application and adherence (and ensuring others do) to the procedures and processes outlined in the company ISO9001, ISO 27001 and the Project Management procedures; • Working with the Client Services team to move new projects and customers into support – ensuring that everything is ready for the customer and the support team that is necessary to deliver the agreed levels of support. Software Project Manager – Skills & Qualities • Strong Project Management experience with a demonstrable record of managing multiple bespoke software project streams concurrently • Financial services industry knowledge and understanding of FCA regulations would be highly desirable, but not essential • Strong stakeholder management skills and be comfortable communicating and influencing at all levels both internal to the organisation and externally with the customer • Assertiveness and good negotiating skills • Strong track record of design, delivery and analysis of end to end bespoke software projects using formal project management methodology and with the ability to “do” as well as track and plan • Experience with Contract documentation and commercial awareness to balance what the client wants against what can be achieved within the agreed budget • Have a strong background of product/software development process • Delivery focused attitude to meet tight deadlines and client expectations • Ideally educated to degree level and hold a relevant project management qualification, such as APMP, PRINCE 2 Practitioner etc. Software Project Manager position is offering £55,000 - £65,000 Basic Salary plus Car Allowance & Benefits for the successful candidate. This is a hybrid position, work 1-2 days every 2 weeks from our client’s Yorkshire office. All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position of Software Project Manager. #technology #softwaredevelopment #projectmanagement #yorkshire

Sales Executive £25,000 Basic Salary plus Commission (realistic £31,000 OTE uncapped) Our client is a growing customer centric business, specialising in the purchase of used vehicles, offering customers a quick and hassle-free way to sell their car from the comfort of their own home. Due to continued growth, our client is currently recruiting a customer focused Sales Executive to join their friendly sales team in Rotherham. Warm leads will be given of customers who have registered their interest in selling their used vehicle, for the Sales Executive to contact via telephone, to better understand the customer’s vehicle. They will be responsible for gathering further information and picture evidence from the customer, for the internal valuations team to evaluate and provide a guaranteed purchasing price to the customer. A key element of the position will be to build rapport with customers and guide them through the journey of selling their car. Sales Executive – Key Responsibilities • Proactively contact warm leads generated through our client’s website and social media activity • Manage sales process from initial conversation with customer, through to confirmation of purchase and booking of collection • Build rapport with customers who are already considering selling their used vehicle to gain a detailed understanding of their vehicle through effective questioning techniques • Work with the valuations department to provide an accurate and competitive purchase price for a customer wishing to sell their vehicle • Update CRM system and liaise with department to ensure a quick, efficient and customer centric approach • Work and contribute towards a happy, busy, buzzing, target focused team environment Sales Executive – Skills & Experience • Proven sales experience (automotive understanding desirable, not essential) • Have strong communication skills with the confidence to make outbound calls • Be self motivated and comfortable working in a target focused environment • Be a good conversationalist, able to build rapport with customer, understand their situation and answer/ask questions • Be a team player with the confidence to work on your own initiative • Be customer focused, taking pride in providing exceptional customer service The Sales Executive position is offering £25,000 basic salary with a realistic OTE of £31,000 uncapped plus benefits, including 31 days holiday incl. bank holidays per annum for the successful candidate. This is a full-time, permanent position, working Monday to Friday based at our client’s office in Rotherham.

2nd Line Technical Support Engineer Our client is an established IT company that focusses on delivering Broadband and Wi-Fi services to the leisure industry throughout the UK, utilising a business model that has established itself as an acknowledged leading provider in this sector. Due to continued growth, they are now seeking to recruit a 2nd Line Technical Support Engineer to enhance its technical operations commitment to B2B and B2C end-users. This is a full-time, permanent position based onsite in Harrogate. As an experienced 2nd Line Technical Support Engineer you will be enthusiastic about providing an excellent customer experience, with an expectation on maintaining and improving service levels, suggesting improvements and coaching staff for high productivity and contributing to problem resolution by giving hands-on support to end users. The successful candidate with have the ability to work individually and as part of a team, heading up level 1 operatives and being a point of escalation for more complex issues, responding to information requests from customers, reacting to alerts from the Network Monitoring Systems and providing remote assistance to their on-site engineers. 2nd Line Technical Support Engineer – Key Responsibilities • Deliver a high level of technical support to all of our client’s customers and remotely assist infrastructure and DTV engineers on site • Provide day to day leadership, acting as a point of escalation for the level 1 operatives • Handling 2nd Line technical support cases/tickets from our client’s customers • Ensure that the Company’s SLAs are met in relation to service delivery and call handling • Report to management on any issues that are impacting negatively on the business 2nd Line Technical Support Engineer - Requirements An excellent understanding of the systems, being able to prioritise a heavy workload and to proactively identify and resolve potential issues. Utilising good organisation and time management skills with a working knowledge and understanding of: - • Wi-Fi standards and general wireless principles • SNMP protocol; • VPN and tunnelling technologies; and • Security protocols and firewalls • Service desk/technical support experience • Experience supporting or testing LAN’s, VLAN’s, WLAN’s, VPN’s, NAT devices and/or DHCP servers As an experienced 2nd Line Level Technical Support Engineer, the successful candidate will likely have a network certificate in CCNA, CCNP, CWNA or Ubiquiti/Mikrotik certification. The 2nd Line Level Technical Support Engineer position offers a highly competitive basic salary plus benefits. This is a full-time, permanent position based onsite in Harrogate.

Logistics Director - North England Offering £85,000 - £90,000 Basic Salary plus Bonus & Benefits   Our client is an established Bulk Haulage Specialist with a proven history of providing a variety of transportation solutions to customers throughout the UK. Our client is currently recruiting a Logistics Director who will drive change into the business to generate value through driving efficiency. The business does not need radical change, but it does need a leader with passion to create a performance culture, someone who wants to get into the detail, to squeeze out the opportunities and drive margin.   Logistics Director - Key Responsibilities • Management and leadership of the Logistics senior team - developing productive working relationships with colleagues and senior reports, monitoring the performance of senior staff, ensuring that key business information is communicated effectively. • Have full responsibility for O Licence ensuring the fleet operates to a high standard of compliance and safety and provides market leading customer service. • Build on the strong client relationships that exist, to identify new growth areas. Ensuring that products and services are delivered to meet client specifications, continually improving operational performance, customer service and corporate image. • Create a performance culture with weekly and monthly reporting on KPI’s to leverage margin. • Develop and implement operational plans, encouraging innovation and managing risk. • Full £15m+ P&L accountability, achieving budgets and forecasts that ensures the business remains market leading in terms of safety, service and profit. • Raise the profile of Environmental, Social and Governance in the business and plan for new vehicle technologies.   Logistics Director - Candidate • An experienced Senior Manager / Director with a proven track record of managing and leading a successful bulk haulage operation. • Detailed knowledge of CPC in a transport environment, with an in depth understanding of O Licence compliance and transport legislation. • The Logistics Director will be confident taking a ‘hands-on’ approach to achieving business unit targets and objectives. • Have a high degree of commercial acumen and a desire to win work and maintain effective, close client relationships. • Have strong leadership and motivational skills with a high degree of personal integrity. • Be able to identify opportunities and implement change. • Have an in-depth awareness of business finance, having previously been responsible for full £10m+ P&L of logistics operation.   The Logistics Director position is offering £85,000 - £90,000 Basic Salary plus Excellent Benefits including Bonus, Car Allowance & Private Health for the successful candidate.   All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this timeframe please assume your application has been unsuccessful for the position of Logistics Director.   Technical Prospects have the pleasure of working as Retained Executive Search Consultants. The services advertised by Technical Prospects Ltd are those of an Employment Agency.