Technical Support Engineer

Offering £25,000 – £28,500 Basic Salary Plus Great Benefits

Our client is a well-established charity, respected in the Harrogate and district area. They are currently recruiting a Technical Support Engineer to join their small, dedicated team.  The successful candidate will provide technical support to the charity and its community, reporting to the IT Network Manager.

Technical Support Engineer – Key Responsibilities

• Implement procedures and provide technical support in line with the charities IT Support service requirements.
• Manage and document appropriate records of hardware, software and support requests and the action taken.
• Deputise for the IT Network Manager to cover for any absence.
• First point of contact alongside the IT Network Manager in for significant IT failure Issues.
• Perform PC/Server/infrastructure hardware and software repairs, upgrades, and provisioning with IT Network Manager. Install applications and trouble-shoot problems for server/network related issues.
• Assist in supporting the VOIP systems, wireless, (Unifi) Printing (follow me) email (Microsoft Office 365) and virtualised network infrastructure (VMWare).
• Assist in the administration of Office 365.
• Attend Relevant courses and actively seek to broaden Knowledge and skills relevant to responsibilities.

Technical Support Engineer – Skills and Experience

• Anti-Virus, Spam, Firewall
• Desktop hardware troubleshooting & maintenance
• Microsoft Office Suite
• Presentation equipment
• Server 2012/2016 Operating Systems
• Supporting Printers & Photocopiers
• Windows 10 Operating Systems
• Windows Troubleshooting
• Wired and Wireless Infrastructure
• Office 365
• Network Infrastructure Troubleshooting

The Technical Support Engineer position is offering £25,000-£28,500 basic salary plus great benefits for the successful candidate. This is a full time, permanent, Harrogate site-based position.

All successful candidates will be contacted within 5 days of application. Due to the volume of recent applications, if you do not receive a response within this time frame, please assume your application has been unsuccessful for the position of Technical Support Engineer.

This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.