Helpdesk Support Analyst
Full-time, Permanent, Harrogate Office Based
Offering £25,000 – £28,000 Basic Salary plus Great Benefits

Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for a Helpdesk Support Analyst to join their technical support team in a fast paced and proactive environment.

Helpdesk Support Analyst – Key Accountabilities

• Provide 1st/2nd line IT support in response to user requests logged, esculating tickets to 2nd/3rd line when appropriate.
• To promote company guidelines and policies regarding email and internet access security.
• Proactively and reactively install hardware, software, network kit and much more.
• Source and purchase IT peripherals, software and mobile phones when requested.
• Build and configure new and redeployed laptops, desktops, PCs and VDI terminals.
• Carry out repairs to any peripherals; laptops, desktop PCs, printers, scanners, etc.
• Use, review and update procedures when necessary following best practice.
• Ensure all necessary administration tasks are kept up-to-date.

Helpdesk Support Analyst – Skills and Experience

Technical Skills
• Installing and trouble shooting MS Windows 10 and 11.
• Experience supporting MS Office Packages from 2016 – 2021 including Excel, Word, PowerPoint and Access.
• Experienced imaging and configuring laptops and desktops.
• Providing basic Microsoft 365 administration support.
• Supporting Microsoft Active Directory and network printers.
• Experience supporting LAN/WAN technologies.

Individual
• Experienced providing 1st/2nd IT helpdesk support with the technical skills required.
• Be an effective communicator, comfortable discussing and investigating customer IT issues, via telephone, email and face-to-face.
• Be team orientated with the ability to work on own initiative.
• Have an interest in technology and desire to pursue a technical support career
• Comfortable building relationships internally with various stakeholders within the group and externally with suppliers.
• Be highly organised and self-motivated.

The role of Helpdesk Support Analyst is offering £25,000 – £28,000 basic salary plus great benefits for the successful candidate. This is a full-time, permanent position based onsite at our client’s head office in Harrogate.