1st Line Helpdesk Support Coordinator

Location: Harrogate

Our client is a well-established, highly successful business operating across nine divisions with their Head Office based in North Yorkshire. They are currently recruiting for an 1st Line Helpdesk Support Coordinator to join their technical support team in a fast paced and proactive environment.

1st Line Helpdesk Support Coordinator – Key Accountabilities

To provide support for all IT related admin ensuring that the asset management system is up to date for all hardware and software purchases. Assisting first line to triage incoming calls in a timely manner or escalating to the appropriate team for resolve. To provide support to the helpdesk with project builds in line with processes.

To keep the asset management system up to date and accurate.
Assist in the maintenance of the mobile phone estate
Assist with the IT Digitalization project, contributing ideas and assisting implementation
Assisting purchasing of new software
To ensure that software has not been installed illegally onto the company network and end devices
Reconciliation of installed number of licenses on the network against the number of licenses purchased
To ensure that no rogue software or media has been installed onto the network eg. music downloads.

1st Line Helpdesk Support Coordinator – Skills and Experience

Experienced using Microsoft Office packages
Basic troubleshooting skills
Have an interest in technology and desire to pursue a technical support career
An excellent telephone manner with good communication skills
The confidence to build relationships internally with various stakeholders within the group and externally with suppliers
A willingness to learn
Be highly organised and self-motivated
Have the ability to work on own initiative but also as part of a team

The role of 1st Line Helpdesk Support Coordinator is offering a competitive Basic Salary plus Benefits for the successful candidate. This is a full-time, permanent position based onsite at our client’s head office in Harrogate.